About us
Our mission is to expand the possibilities for individuals to express their unique style with exceptional pieces from the world’s most renowned designers. We firmly believe that high-quality fashion and timeless style should not be out of reach, and we work tirelessly every day to turn that belief into reality.
In our store, you will discover a curated selection of designer clothing, both new and pre-owned, chosen with meticulous care to ensure authenticity, quality, and uniqueness in every garment. Each piece is a testament to our commitment to providing you with only genuine items from the most iconic brands, upholding the highest standards of excellence in every product we offer.
Whether you are looking for a statement piece, a wardrobe classic, or a rare designer treasure, our collection is designed to inspire and elevate your personal style. At the heart of everything we do is our dedication to making luxury fashion an attainable experience for all, ensuring that every customer feels confident, stylish, and valued.
Contact us
Phone: +34 611 424 126
Email: palazioboutique@gmail.com
Authenticity
At PALAZIO, we are dedicated to providing exclusively authentic designer pieces. We guarantee that every item we offer is authentic and undergoes meticulous quality control. Each product in our collection is carefully examined to verify its origin and ensure the highest standards of quality. If there is any suspicion or uncertainty about an item’s authenticity, it will not be included in our selection.
Every step taken in PALAZIO is envolved in precision to ensure that you only receive genuine, top-quality products. Your trust means everything to us, and our dedication to authenticity is how we honor that trust.
Shipping
To determine the best shipping option, send us a message and we will evaluate the best solution according to your location and preference. If you are located around Barcelona or Girona, we can offer same day hand delivery!
Please allow up to 48 hours for order processing. Ensure all address details are accurate and include any apartment, suite, building numbers, or company names if applicable. Once payment is completed, you will receive a confirmation email, followed by a shipment confirmation email that includes a tracking number.
If an order cannot be delivered for any reason, it can either be re-shipped at the customer's expense or canceled. In such cases, we will reach out to you.
PALAZIO is not responsible for any delays or losses after the shipment has left our facility. Delays in delivery will not result in penalties, compensation, or the cancellation of an order.
In-Store Pickup: All items listed online reflect our in-store inventory and can be made available for hand pickup within one day.
For further inquiries, please contact us at info@palazioboutique.com or send us a message between 10 am and 7 pm EST, Monday through Friday, at +34 611 424 126.
Condition of item
All relevant information about the condition of each item is included in its description, and we recommend reviewing this information carefully before making a purchase. Our catalog includes both new pieces and others in excellent condition but with slight signs of use.
To ensure authenticity, quality and condition, each item is classified into one of the following categories upon inspection:
Like New: No use, retains original tags.
Excellent: No obvious signs of use, although it may have minor imperfections, tags may or may not be present.
Very Good: Shows slight signs of use or minor imperfections, such as some lint, light stains or loose threads.
Good: More visible signs of use, including moderate stains, lint or slight discoloration.
If you have any additional questions about the condition of an item, feel free to contact us via WhatsApp at +34 611 424 126.
Privacy policy
At PALAZIO, we take your privacy seriously. Any personal information collected is used exclusively to process your orders or to communicate with you regarding your transactions. We assure you that your details will never be shared with any third party or external organization. However, we may reach out to you via email when necessary.
By accessing and using this website, you agree to the terms outlined in our Privacy Policy.
Return policy
To initiate a return, please contact us within 48 hours of receiving your order. Returns must be shipped back within 5 business days from the date the return shipping label is provided. Kindly note that all returns will be eligible for store credit only; monetary refunds are not available. Please be aware that the cost of return shipping will be deducted from the issued store credit. Allow up to 48 hours for re-authentication and processing before your credit is applied.
If you have any questions about our return policy, feel free to reach out to us at info@palazioboutique.com or +34 611 424 126. Our customer service team is available Monday through Friday, from 10 AM to 7 PM EST.
Additionally, if you decide not to keep the item, consigning it with us offers a sustainable alternative.